Operational excellence and scaling up

Focused on sustainable scaling, repeatable success, and profitable growth, we provide proven solutions across every aspect of your operation and customer experience.

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Scalability, outstanding customer experience & profitable growth

Through a combination of strategic and operational excellence we will help you transition the business into the scalable model you will need to accelerate profitable growth.

End-to-end operations solutions from expert consultants and interim or fractional leaders

From full business transformation to projects focused on a specific area of delivery we will help you avoid the chaos of growing operational issues as you scale and ensure you can deliver world class employee and customer experience.

  • Business Transformation Projects - analysing and aligning every area of your business, we will scope and manage end-to-end transformation to enable your company to operate to it's full potential, with clarity, accountability and maximum productivity at every step

  • Customer Experience Workshop - we will review your entire customer journey from prospect to renewal identifying the highest priority operational changes required, and providing transition plans

  • Stop, Start, Continue Workshop - we provide a one day workshop for to investigate the strengths and opportunities in the current approaches, providing a documented plan to achieve the biggest wins quickly

“David was a great asset to the business and helped us create an excellent team.

He directly led many significant projects for us including our first data and analytics products. He also led the development of our commercial strategy for our cloud software transition, which has enabled us to reach new market segments with clear targeted propositions.

His leadership has helped our transformation from pure media, to media, online software, and analytics and his expertise has driven our practices both within Proagrica and across RBI.”

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Graeme McCracken

Chief Executive Officer at Proagrica

“Verbit acquired Take Note in 2022. Take Note, under David’s leadership, was one of the most professional, organised, and effective businesses I have seen throughout my many years of M&A involvement.

David is a strong leader of people who had created excellent culture and commitment across all teams within the business.

Commercially he has a deep knowledge across both strategy and execution having formed and guided his team in delivering upon an excellent market and product strategy, significantly increasing revenue and profitability during his tenure.

The business achieved all pre and post-acquisition targets under his leadership and he expertly guided Take Note through post merger integration.”

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Eitan Grosbard

SVP Post-Merger Integration at Verbit.ai

“David created a highly effective product management team within this £1.6bn global ERP software business. He created clear priorities, building and implementing comprehensive product life-cycle processes which were agreed by c30 international stakeholders and adopted by the organisation.

He and his team of product managers, pre-sales consultants, BAs and project managers then utilised the new approaches to successfully launch products and refine our portfolio throughout a period of strong commercial success. In doing all of this he navigated a highly complex and often ambiguous business balancing the right mix of product management theory and optimum practical application.”

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Simon Wardle

Managing Director, CDK Global (formerly ADP Dealer Services)

“David initially joined Take Note as a Commercial Consultant bringing his skills and knowledge into our products and market. It wasn’t long before his position became permanent, and the company was benefitting from all that he brought to the table. He became CEO when we re-structured the business and we never looked back.

Take Note transformed and matured over the following years, and David’s well thought out strategies guided us through Covid, ensured we retained big contracts, achieved profitable growth, introduced new services, developed training and career paths, delivered on tech, won awards, geared us up for and managed the company sale, due diligence, and transition superbly.

David was absolutely critical to the Take Note / VerbitGo company that exists today and we have so much to thank him for in regards to the success story that our once little company, has now become.”

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Vanessa Rogers

Co-Founder at Take Note

“I can't recommend David highly enough. He provided structure and process to our rapidly expanding business and his ability to think through complex problems is second to none. He was also fundamental in navigating a stressful sale of the business to an Australian plc and I could not have done it without him.”

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Jason Thorpe

Founder at Difference Aspect Software (successful exit to Infomedia)

“I regard David’s coaching in high esteem, he is not only an outstanding product strategist, he is a charismatic leader and an affable individual that would be an asset to any founder or executive, always available to offer advice and guidance, and seamlessly blending academic theory with commercial pragmatism.”

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Hamzah Hafesji

Group Product Manager at Advanced

“I quite honestly have no idea how we would have coped without David as our consultant. A real pro, his calm and straightforward approach makes him the ideal person to have at your side. His in-depth knowledge was invaluable: this is a man who knows every possible intimate detail about selling software as a service.

Not only did he evaluate the extent of what was missing, he was able to put everything in place that we needed, he then ran the most professional process that I have ever witnessed.

The quality of his work is outstanding from A to Z."

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Confidential Client

Global VP at Market Leading Enterprise App Provider