Operational Excellence

I’m sure you’re familiar with the saying, “What got you here won’t get you there”. Marshall Goldsmith originally coined the phrase in reference to successful people. But the sentiment also applies to businesses looking to scale. Whether you’re scaling for longevity or exit, there is a lot of truth to this statement. It’s widely recognised…

Simply put, operational excellence enables you to build a business that can say what it’s going to do and do what it says, to the highest standards! This is because the outcome of an operational excellence programme is highly motivated teams delivering outstanding customer experience, due to the clarity, accountability, and respect delivered by the…

A cautionary tech industry tale. FROM CASH COW TO CAR CRASH! A software industry story. I am sure we have all worked within, or known of businesses, where the company is a market leader via its core, normally first, product and barriers to entry for that product are particularly high. As a result revenue, and…